Effective Date: 01/09/2025
Thank you for shopping at Osainista Healing Center LLC. This Fulfillment and Shipping Policy outlines the details of our order processing and delivery system. By placing an order with us, you agree to the terms outlined in this policy.
1. Order Processing
- Orders are processed within 2-3 business days of receipt excluding holidays and inclement weather.
- You will receive an email notification once your order has been processed and shipped, including tracking information when applicable.
2. Shipping Rates and Delivery Times
- Shipping costs are calculated at checkout based on the weight of your order and the delivery destination.
- Shipping Options: Customers can select from various shipping options at checkout, including standard, expedited, and express shipping.
- Delivery times may vary based on location, carrier, and shipping method selected at checkout.
3. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- You can track the status of your order through the carrier’s website by entering the tracking number.
4. Address Accuracy
- Please ensure the shipping address provided is accurate. We are not responsible for delays or incorrect deliveries due to an incorrect shipping address entered during checkout.
- If you notice an error in your address after placing an order, please contact us immediately at osainistahealingcenter@gmail.com or call us at 267-753-4347.
6. International Shipping
- We currently offer international shipping to select countries. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
- Delivery times for international shipments may vary, and we are not responsible for delays caused by customs processing.
7. Shipping Delays
- While we strive to ensure timely delivery, we are not responsible for any delays caused by the carrier, weather conditions, holidays, or other unforeseen circumstances.
- If you experience a delay with your shipment, please reach out to us, and we will assist in tracking down your order.
8. Lost or Damaged Packages
- If your package is lost or damaged in transit, please contact us immediately. We will assist in filing a claim with the carrier and resolving the issue.
9. Returns and Exchanges
- Due to the nature of our products, we do not accept returns or exchanges unless the product is damaged or defective.
10. Customer Support
- If you have any questions or need assistance with your order, please feel free to reach out to us at:
Email: osainistahealingcenter@gmail.com
Phone: 267-753-4347
We appreciate your business and are committed to providing quality products and services.
By purchasing from us, you agree to the terms of this Fulfillment and Shipping Policy.