Contact Us

Let’s Begin Your Path to Healing – Get in Touch

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Philadelphia, Pennsylvania, United States

Phone: 267-753-4347 (call or text) Email: malika@osainistahealingcenterllc.com & osainistahealingcenter@gmail.com

Hours

Today

By Appointment

By appointment only. We offer delivery and pickup, as our physical location is not yet open.

Frequently Asked Questions

You Asked, We Answered!

We’ve answered some of the most frequently asked questions about our products and services below. If you have additional questions, feel free to reach out—we’re happy to assist!

When can I expect my order to arrive?

Orders are typically processed and shipped within the same week of purchase. If you experience any delays or issues with your shipment, please contact us at osainistahealingcenter@gmail.com for assistance.

How can I learn more about the Alkaline lifestyle?

For a more personalized approach, consider booking a wellness consultation with our center, as we specialize in the Alkaline lifestyle. During your consultation, you can ask questions about the principles of Alkaline living and learn how to incorporate them into your daily routine.

Do you offer international shipping?

Yes, we offer shipping internationally.

How should I store my herbal products?

To maintain the freshness and efficacy of our herbal products, store them in a cool, dry place away from direct sunlight. Tonics and elixirs should be kept in the fridge. Ensure all containers are tightly sealed to protect them from air and moisture.

Are your products organic and natural?

Yes, all of our products are 100% organic and natural. We focus on providing high-quality ingredients to support your wellness quest.

FULFILLMENT AND SHIPPING POLICY

Effective Date: 01/09/2025

Thank you for shopping at Osainista Healing Center LLC. This Fulfillment and Shipping Policy outlines the details of our order processing and delivery system. By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing

Orders are processed within 2-3 business days of receipt excluding holidays and inclement weather.
You will receive an email notification once your order has been processed and shipped, including tracking information when applicable.

2. Shipping Rates and Delivery Times

Shipping costs are calculated at checkout based on the weight of your order and the delivery destination.
Shipping Options: Customers can select from various shipping options at checkout, including standard, expedited, and express shipping.
Delivery times may vary based on location, carrier, and shipping method selected at checkout.

3. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can track the status of your order through the carrier’s website by entering the tracking number.

4. Address Accuracy

Please ensure the shipping address provided is accurate. We are not responsible for delays or incorrect deliveries due to an incorrect shipping address entered during checkout.
If you notice an error in your address after placing an order, please contact us immediately at osainistahealingcenter@gmail.com or call us at 267-753-4347.

6. International Shipping

We currently offer international shipping to select countries. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
Delivery times for international shipments may vary, and we are not responsible for delays caused by customs processing.

7. Shipping Delays

While we strive to ensure timely delivery, we are not responsible for any delays caused by the carrier, weather conditions, holidays, or other unforeseen circumstances.
If you experience a delay with your shipment, please reach out to us, and we will assist in tracking down your order.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately. We will assist in filing a claim with the carrier and resolving the issue.

9. Returns and Exchanges

Due to the nature of our products, we do not accept returns or exchanges unless the product is damaged or defective.

10. Customer Support

If you have any questions or need assistance with your order, please feel free to reach out to us at:

Email: osainistahealingcenter@gmail.com

Phone: 267-753-4347

We appreciate your business and are committed to providing quality products and services.

By purchasing from us, you agree to the terms of this Fulfillment and Shipping Policy.

Osainista Healing Center